Privacy Policy

Effective Date: October 1, 2025

1. Introduction

Trailmate ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (www.trailmate.ai) or use any of our services (collectively, the "Services").

2. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

Name, email address, phone number, and other contact information.
Firm or organization details if you represent a business.
Any information you choose to submit through contact forms, demo requests, or when signing up for our Services.

B. Automatically Collected Information

IP address, browser type, operating system, and device information.
Usage data such as pages visited, time spent on site, and interaction logs.
Cookies and similar technologies to enhance your user experience.

C. Information from Law Firms (for Users of the Platform)

When a law firm uses Trailmate to communicate with clients or contacts, the firm—not Trailmate—is the controller of that information. Trailmate acts as a service provider or data processor, handling data on the firm’s behalf. This may include:

Client names and contact details.
Case-related information, documents, and communications.
Chat transcripts and other data collected through the Trailmate platform.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services.
Respond to inquiries, provide customer support, and communicate updates.
Monitor and analyze usage patterns to enhance performance and security.
Comply with legal obligations and enforce our Terms of Use.
Support law firms’ authorized use of Trailmate in client communications and matter management.

4. How We Share Information

We may share your information in the following circumstances:

With service providers and vendors who assist us in delivering the Services (e.g., hosting, analytics, email delivery).
With law firms that use Trailmate to communicate with you, if applicable.
For legal compliance, such as to respond to subpoenas, legal requests, or government inquiries.
In connection with a merger or acquisition, subject to confidentiality protections.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Security

We employ technical and organizational measures to safeguard your information, including encryption, access controls, and logging.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law. Law firm users may control their own data retention policies for client information within the Trailmate platform.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Withdraw consent for marketing communications.

To exercise these rights, please contact us at info@trailmate.ai.

8. Cookies and Tracking

We use cookies and similar technologies to analyze trends, administer the site, and improve functionality. You can modify your browser settings to refuse cookies, but some parts of the site may not function properly.

9. Children's Privacy

Our Services are not directed toward individuals under 18 years old, and we do not knowingly collect information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Continued use of the website after updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Trailmate, Inc.

Email: info@trailmate.ai

Website: www.trailmate.ai